This website endeavors to help make the web more user friendly for all people.
We aim to make sure the site displays correctly in current browsers.
Changing text size
You can use the settings of your browser to change text size.
For those using Internet Explorer, go to View > Text Size > and select your desired size.
For Firefox users, simply hold the CTRL button and press + or - to increase or decrease the size.
Throughout this website there are documents and publications to download.
All the documents are available in both Adobe PDF or word format.
To view PDF files you need to have Adobe reader which is free to download at www.adobe.com.
Adobe also provide a free tool on their website to convert PDFs into text files.
Many people find it easier to read on paper.
Our website is styled so that it is easy to read once printed out.
We have kept the background white so that those with visual impairments and dyslexia can print onto the most helpful coloured paper clearly.
If you need any other assistance to access the information on our website please get in touch with us.
Our contact information can be found on our Contact page.
COOKIES USE POLICY FOR LAKE DISTRICT MOBILITY
What are cookies?
Cookies are small text files which are downloaded to your computer or mobile device when you visit a website. Your web browser (such as Internet Explorer, Mozilla Firefox or Google Chrome) then sends these cookies back to the website on each subsequent visit so that they can recognise you and remember things like personalised details or user preferences. Cookies cannot read data off your hard drive or other cookie files, and do not damage your system.
‘Strictly necessary’ cookies are essential to make the website work. For example we may use ‘essential third party’ cookies to process your membership registration or your details when you make a payment or donation. Without them you would simply lose information from one page to the next.
‘Functional’ cookies improve your experience of our website, remembering your preferences, such as your accessibility settings, to help make the website accessible to users with different needs.
‘Performance’ cookies are used to help improve the performance of our website and help us learn what works best so that we provide you with the best experience. They let us see how many people are visiting the site and how users behave once they are here. We use this information to plan improvements to make your experience better.
‘Third party functionality’ cookies. We use social media such as Twitter, Facebook and YouTube and their cookies to connect with/to their websites, so these are called third party cookies. Reading their cookie use policy will enable you to check what information they are collecting on you.
How do you stop cookies being used?
It is possible to stop some or all cookies working on your browser although this may stop our website from working properly for you. Visit the All About Cookies website where you will find all the information you need to manage your web privacy. If you want to opt out you can find out how to manage your cookies below.
Manage your cookies
Changes to our Cookies Use Policy
Please read this Cookie Use Policy in conjunction with our Privacy Use Policy and Website Terms and Conditions
This privacy notice describes how Lake District Mobility (Reg. charity 1172739) use your personal information.
We are committed to protecting and respecting your privacy.
For the purpose of the Data Protection Act the data controller is Lake District Mobility, Ground Floor, Derwent House, Wakefield Road, Cockermouth, CA13 0HS.
We may update our privacy notice occasionally in order to ensure it matches our policy and procedures. You can check for the latest version of our privacy notice on our website where it will be published at www.lakedistrictmobility.org
What does this privacy notice apply to?
Personal information is any data that can be used to identify an individual, such as a name, address, phone number or email.
This policy covers all personal information we hold about you, however we obtain it. We collect information at different points during our relationship with you for example, when you browse our website, when you become a member, if you contact us, if you sign up to our marketing communications, if you volunteer with us or if you support us with a donation or gift.
What information does the Lake District Mobility collect and why?
We collect different information depending on what you want to do and how you interact with us. We need to tell you what we use your information for and the reason why we use it.
1. Information you give us. You may give us information about you such as your name, address, contact details, date of birth, gender and ethnicity by -
Filling in membership forms.
Corresponding with us by phone, email or otherwise.
When you request or register to receive information from us.
When you provide us with feedback, report a problem or make a complaint.
When you volunteer for us or participate in a fundraising activity.
When you support us by making a donation or attend a fundraising event.
2. Information we collect about you. When you interact with us we may automatically collect the following information -
If you utilise our services we may record dates and times that you made use of our services for you and anyone accompanying you in order to meet our legal or contractual requirements.
If you interact, are supervised or receive instruction from our staff then we may make a record of that interaction to help us improve how we interact with you in the future and to ensure we provide you with the best possible service.
If you or someone with you have are involved in an incident, accident or report a problem then we may make a record of the event in order to meet our legal or contractual requirements and to improve experiences and safety in the future.
3. Information we receive from other sources.
If you make a donation via a third party then we may request your personal information in order to ensure that we can provide an acknowledgement, report on what your donation has achieved or meet our legal or contractual requirements
If you volunteer for us then we may undertake a check with the Disclosure and Baring Service (DBS) or other relevant authorities and request information from referees in order to meet our contractual or legal requirements
What do we do with your information?
We may use the information we hold about you in the following ways –
To carry out our obligations to you arising from any contracts entered into between you and us and to provide any services or information that you may request.
To carry out our obligations to you arising from any contracts entered into on your behalf by a third party and to provide any services or information that you may request.
To analyse and monitor usage of our services and activities by different demographics in order to produce anonymised reports on the charities beneficiaries and supporters.
To keep our services and activities safe and secure and to prevent or detect fraud or other criminal behaviour.
To promote the public benefit and the wider impact of the charity.
To inform you as a previous or prospective beneficiary of the charity of services, opportunities or events that may be of interest to you.
To inform you as a previous or prospective supporter of the charity of events or appeals that may be of interest to you.
Marketing & Fundraising Communications
If you have given us your consent to receive communications by email, are a customer of ours, have previously asked us for information about our services or have previously supported the charity with a donation we may send you this information by email. However, in every email message we send you, we will give you the opportunity to unsubscribe from our mailings altogether.
We do not provide your personal information to external organisations for their own marketing or fundraising purposes without your explicit consent.
If at any time you do not want your information used for direct marketing or fundraising purposes or if you decide that you no longer wish to receive emails from us, please contact us at email@example.com
Who do we share this information with?
Apart from the circumstances above, we will never share your personal data with third parties without your explicit consent to do so.
How long do we keep your information?
We only hold your personal information for as long as is necessary to provide services to you unless there is a requirement to hold that information for a longer period – for example our insurers require us to hold certain information for certain periods of time, or we may be subject to a statutory obligation to keep hold of your information.
If there is a possibility that you or a member of your group may have a legal claim against us, for example if you have been involved in an accident or incident while using our services, then we will hold your information for the duration of any statutory limitation period associated with such legal claims.
How do we keep your personal information secure?
Information we hold is stored on computers located in the UK and may also be stored as paper copies by us.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect, including locked cabinets and electronic password protection.
The Data Protection Act gives you the right to:
Access information held about you, although we can refuse or charge for requests that are manifestly unfounded or excessive.
Have inaccurate personal data corrected or erased.
Object to our collection, processing or storage of any personal information that we hold about you.
You may make the request in writing or by email to Lake District Mobility at the contact details below. We will respond within 30 days.
Subject Access Request
Lake District Mobility,
If you submit your request via email, please send it to firstname.lastname@example.org with “Subject Access Request” in the subject line. Sending it without this wording or to an alternative email address, such as that of an individual member of staff, will not guarantee your request prompt attention.
More information on your rights under the Data Protection Act can be found on the website of the Information Commissioners Office at www.ico.org.uk
How we treat the information we gather
Lake District Mobility is a registered charity.
This policy applies to information collected on this website.
It tells you how we collect and process data received from you on our site.
Who we are
Here are the details that the Data Protection Act 1998 says we have to give you as a 'data controller':
Our site address is www.lakedistrictmobility.org
Our charity name is Lake District Mobility
Our registered charity number is 1172739
Our registered address is Ground Floor, Derwent House, Wakefield Road, Cockermouth, CA13 0HS
Our email is email@example.com
Our telephone number is 07843 754 239
What information we collect
We only collect information about you that:
Helps us make the site work better for you
Lets us contact you if we need to
Lets us give you accurate local information if you need it
Shows us how you are using the site, so we can keep improving it
Helps us understand why you wish to use the Tramper Hire Scheme, so we can better meet your needs and find more people like you.
Parts of the site may ask you for more information so that you can use services or complete transactions. You’ll always be told when this information is being collected. In many cases you’ll be asked to enter it – for example, an email address for correspondence. This information will only be used for the purposes stated.
The information we collect
We collect the following information from people visiting the website:
Questions, queries and feedback you leave, including your email address if you send us email
Your IP address and which web browser (and version) you use
Information on how people use the site, using cookies and page tagging, to help us improve the website and our services
If you send us feedback, your message will be kept.
What are cookies?
How we store your personal data
We will do what we reasonably can to keep your personal data secure. We use procedures and security features to try to prevent unauthorised access. The transmission of information over the internet is never completely secure. We cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.
How we use your information
Any information we collect is used to:
Improve the content and design of our website
Let you use interactive features, when you choose to do so
Contact you, with your permission
We never share your information with other organisations for marketing, market research or commercial purposes, and we don’t pass on your personal information to any other website.
Use of postal addresses and phone numbers
If you enter your postal address, email or phone number into any of our online forms, we will only contact you if you have given permission for us to do so.
Disclosure of your information
We may disclose your personal information:
If we are under a duty to disclose or share visitors’ personal data to comply with a legal obligation
For law enforcement purposes
Under the Data Protection Act 1998 and the new data regulations coming into force May 2018 you have the right to:
Ask us not to process your personal data
See information we hold about you
Ask for inaccurate personal data to be corrected
If you would like a copy of the personal information we hold about you, or you believe that information we hold about you is inaccurate and want it to be corrected, please write to the please write either by post to Chairperson, Board of Trustees, Lake District Mobility, Ground Floor, Derwent House, Wakefield Road, Cockermouth, CA13 0HS or by email to firstname.lastname@example.org When we are satisfied of your identity we will send you a copy of your personal information that we are legally required to disclose. We will aim to reply to your request within one month.
Links to and from our website
TERMS & CONDITIONS FOR LAKE DISTRICT MOBILITY’S WEBSITE
Welcome, this page tells you the terms and conditions of use for our website.
Use of our website
Our website is aimed at people in England and Wales; we cannot confirm that content available on our website is appropriate for use or available in other locations.
We cannot guarantee the accuracy of the information
The content on our website is provided for general information only. We try to ensure that our website is accurate and up-to-date. We may sometimes make mistakes and cannot guarantee the accuracy of the information on our website or that you’ll always be able to access it. We don’t accept liability for errors or omissions or for any reliance you place on the information on our website.
We are not responsible for websites we link to
Links to our website
You are allowed to make a legal link to our website's homepage from your website if you have first gained permission from us in writing. We can end this permission at any time.
You must not suggest any endorsement by us or association with us unless we agree in writing.
If you wish to link to or make any use of content on our website, please contact the Chairperson of our Board of Trustees, either by post Lake District Mobility, Ground Floor, Derwent House, Wakefield Road, Cockermouth, CA13 0HS, or by email email@example.com
Trade marks, logos and service marks
Trade marks, logos and service marks, used on our website, whether registered or unregistered, are the property of, or licensed to, Lake District Mobility. You are not permitted to use them without our approval. Any unauthorised use of our website’s content may infringe ours or a third party’s rights.
How you may use material on our website
Unless we agree in writing, you must not use any content on our site in our website in any way, except:
To ask about us and our services;
To download and temporarily store one or more page of our website for your viewing on a personal computer or terminal; or
For private or non-commercial academic research.
If you use any material on our website for any of these purposes you:
Must not change documents or related images;
Must not use images separately from the accompanying text;
Must include our copyright and trademark notices on all permitted copies.
If you quote our website’s content in a publication associated with your private or academic research you must include the copyright notice contained within it or, if there is none, include “© Lake District Mobility. All rights reserved” and the year it was obtained from our website.
If you wish to use any material on our website in any other way, including for commercial purposes, please write to the please write either by post to the Chairperson, Board of Trustees, Lake District Mobility, Ground Floor, Derwent House, Wakefield Road, Cockermouth, CA13 0HS or email at firstname.lastname@example.org
We are not responsible for viruses and other harmful material
We do not guarantee that our website, its servers, downloadable files and emails are free from viruses or other harmful components. You are responsible for using suitable anti-virus and firewall systems in order to protect your computer and equipment. We do not accept any liability for any loss or damage as a result of any infection of your computer and equipment.
If If you do anything which is a criminal offence under a law called the Computer Misuse Act 1990, your right to use the site will end straightaway. We will report you to the relevant authorities and give them your identity.
Examples of computer misuse include introducing viruses, worms, Trojans and other technologically harmful or damaging material.
You must not try to get access to our site or server or any connected database or make any 'attack' on the site. We will not be legally responsible to you for any damage from viruses or other harmful material that you pick up via our site.
Immediately, temporarily or permanently withdraw your right to use our website;
Immediately, temporarily or permanently remove or edit your posts or material you uploaded to our website;
Give you a warning;
Undertake legal proceedings against you for reimbursement of all losses and costs on an indemnity basis - including, but not limited to, reasonable administrative and legal costs - resulting from the breach;
Take any other legal action against you; or
Disclose information to law enforcement authorities.
We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited. We may take any other action we reasonably think is needed.
We may make changes to our website
We may update and change our website from time to time.
We may suspend or withdraw our website
Our website is made available free of charge.
We do not guarantee that our website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our website for operational reasons.
Feedback and complaints
We welcome your comments about our website. If you find anything incorrect, not working or would like comment, please write either by post to the Chairperson, Board of Trustees, Lake District Mobility, Ground Floor, Derwent House, Wakefield Road, Cockermouth, CA13 0HS or email at email@example.com
Changes to our Website Terms and Conditions
If we change our website terms and conditions, we will post the changes on this page.